At The Style Setters Store, we’re passionate about bringing you fashion that makes a statement – from our signature Balconette Bras to our must-have Blazers and wardrobe-essential Basic T-Shirts. We want your shopping experience to be as flawless as our designs, which is why we’ve created this transparent guide to our shipping and returns process.

Shipping Information

Order Processing

We pride ourselves on swift order processing:

  • All orders are processed within 1-2 business days (excluding weekends and holidays)
  • You’ll receive a confirmation email with tracking information once your order ships

Shipping Options

We offer two convenient shipping methods to suit your needs:

  • Standard Shipping ($12.95) via DHL or FedEx:
    • Delivery within 10-15 business days after shipment
    • Includes package tracking
  • Free Shipping on orders over $50 via EMS:
    • Delivery within 15-25 business days after shipment
    • Available for most international destinations (excluding some Asian and remote regions)

Please Note: Delivery times are estimates and may vary depending on your location and customs processing. Some destinations may be subject to additional customs fees which are the customer’s responsibility.

Returns & Exchanges

We stand behind the quality of our collections, but understand that sometimes an item might not be perfect for you. Our hassle-free returns process makes it easy to exchange or return items.

Return Policy Details

  • Return Window: 15 days from the delivery date
  • Condition: Items must be unworn, unwashed, with original tags attached
  • Original Packaging: Please return items in their original packaging
  • Proof of Purchase: Include your order number or receipt

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Intimate apparel (Balconette Bras and Bikini Briefs) unless defective or incorrect
  • Swimwear without the hygiene liner intact

These items are clearly marked in our product descriptions.

How to Return or Exchange

  1. Initiate Your Return: Email us at [email protected] with your return request using the template below.
  2. Wait for Approval: Our fashion-loving team will respond within 24 hours with return instructions.
  3. Package Your Items: Securely pack your return with the original packaging and include the order slip.
  4. Ship Your Return: Send your package to:
    The Style Setters Store
    Returns Department
    2663 Duff Avenue
    South Burlington, US 05403

    Shipping costs are the customer’s responsibility.

  5. Confirmation: We’ll email you once we receive and process your return.

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return Request for Order #[Your Order Number]

Dear Style Setters Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Details:
– Item(s) to return: [Product Name, Size, Color]
– Reason for return: [Please specify]
– Preferred resolution: [Refund/Exchange for [Product Name, Size, Color]]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]

Refund Information

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • International Returns: Refunds may take additional time to appear in your account depending on your bank

Exchanges

We’re happy to exchange items for a different size or color (subject to availability). Follow the same return process and specify your exchange preferences in your email.

For faster service, we recommend placing a new order for the desired item while processing your return.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item (like receiving a Blazer when you ordered a 2 Piece set), please contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and expedite your replacement.

Final Sale Items: These will be clearly marked as non-returnable at the time of purchase. Currently, our intimate apparel (Balconette Bras and Bikini Briefs) fall under this category unless defective.

For any questions about our shipping or returns policy, our fashion-obsessed customer service team is always happy to help at [email protected].